HR Transformation

Why Indian Enterprises Are Getting HR Operating Model Design Wrong

The Ulrich model of HR — business partners, centres of excellence, and shared services — has been implemented by most large Indian enterprises. Most implementations are underperforming. The problem is almost never the model. It is the execution.

February 2026 · 5 min read · Strategy TheFuture

transactional

implemented

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transactions

experience.

underperforming

implementation

fundamentally

transformation.

transactional

consolidation

transactional

permanently.

self-service.

Implementing

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